CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!
Call us at 740-345-9861 ext 230 or send us an email at goodwill2go@goodwillnewark.com

FAQ

Where can I shop?
We offer locations throughout Licking and Knox Counties in Ohio. You can shop our online auction site at www.shopgoodwill.com/newark.
What are your store hours?
Monday through Saturday 9:00 am – 9:00 pm
Sunday 10:00 am - 7:00 pm
Some locations may vary.

How do I return an item?

If you have any problem with an item you have purchased please reach out to us immediately at 740-345-9861 or goodwill2go@goodwillnewark.com so that the problem can be resolved. For more information, please read our return policy.

​Where is furniture pick up? 

Goodwill Unlimited

550 Hopewell Drive

Heath Ohio 43056

Goodwill Knox

11359 Upper Gilchrist Road

Mt. Vernon, Ohio 43050

How long after an order is placed can the items be picked up?
Orders placed within normal business hours are available for pickup within two hours, watch for an email confirmation. Furniture Pick up is three business days.

 

 

SHIPPING POLICY

Goodwill2Go ships exclusively through FEDEX and USPS. Furniture purchases may be picked up or scheduled for deliver for a fee.

RETURN POLICY

Thrift Items

All used items are sold without warranty, implied or expressed.

Unlimited Bargains

New items or items designated “Unlimited Bargains” may be returned with the original receipt within 3 days of purchase if money back is desired or within 7 days if an exchange is desired. Returned items must be in their original condition and include original packing, documentation, warranty cards, manuals, and accessories that were included with the item at the time of purchase.  Purchases made by cash will be refunded with cash.  Purchases made by debit/credit card will be credited to the original card. 

 

Furniture:

All new furniture purchases are final.  Customers should be urged to check the manufacturer’s warranty for information and conditions regarding repair or replacement of defective products.  

 

LEGAL NOTICES

Terms of Use

Welcome to the goodwill2go.com web site. The Site is provided as a service to our customers. Please review the following terms and conditions of use which govern your use of the Site (the "Agreement").

YOUR USE OF THE SITES CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE ANY OF THE SITES. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITES.

 

 

Right to Change Site

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

 

Site Contents

Unless otherwise noted, the Site, and all features and materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by goodwill2go.com.

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

Unless otherwise specified, the Site and the Contents are intended to promote goodwill2go.com’s products and services available in the United States. The Site is controlled and operated by goodwill2go from its offices in Newark Ohio.

The content on this site does not constitute medical advice. You should consult your doctor before beginning any exercise, training or athletic program. Goodwill2go.com. is not responsible for any medical or health problems that may result from your engaging in any activities described on this site or from any information you obtain from this site. If you ever feel discomfort or pain, you should not continue.

 

 

Product Information

The prices displayed on the Sites are quoted in U.S. Dollars. Certain products are available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy.

 

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

 

Colors & Style

We have made every effort to display as accurately as possible the colors and styles of our products that appear at the Sites. We cannot guarantee that your computer monitor's display of any color or style will be accurate.

 

Indemnification

You agree to defend, indemnify and hold goodwill2go.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, due to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

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Licking/Knox Goodwill Industries, Inc. provides training, employment, and support services to individuals with disabilities and other barriers to employment.